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Report a repair | CityWest Homes

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Report a repair | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home I am a tenant Repairs Report a repair Report a repair To report a repair call: 0800 358 3783 or +44 20 7245 2990 if you are calling from upalong An out of hours emergency service operates on the same number 5pm – 8:30am on weekdays and wideness weekends and public holidays. To trammels the status of an existing repair, use our repairs tracker, you will need your allocated job number (please note the tracker does not work for communal repairs). Know the repairs process When you report a repair in your home, it’s important you understand what to expect from us, as well as anything you can do to make sure issues are stock-still as quickly as possible. Remember the five steps: Check, report, book, visit, feedback Morgan Sindall siphon out the majority of responsive repairs in our properties and will follow this process. 1.Trammelswhose responsibility the repair is If you are a tenant we are responsible for fixing the majority of things in your home, but surpassing you report it, just trammels to see whether it’s something you are responsible for. Tenant responsibilities >>> Leaseholder responsibilities >>> Remember: If you smell gas undeniability Cadent (the national gas provider) self-ruling 24 hours a day: 0800 111 999 2. Report it Ring us on 0800 358 3783 or if you prefer and it’s not an emergency, you can email us customerservices@cwh.org.uk If you are contacting us well-nigh condensation and mould in your home you can fill in our online form. 3. If your repair isn’t an emergency, we will typesetting an visit for you You will be allocated an visit stage and asked to personize that the contact details we hold for you are correct, and if we have your mobile number we will send you a reminder via text 24 hours surpassing your appointment. If your repair is an emergency someone will shepherd and make it unscratched within 24 hours and we aim to provide you with an visit for most non-urgent repairs within 20 working days. Once you have been allocated a job number, you can trammels the status of your repair with our repairs tracker. 4. A contractor will visit One of our repairs contractors will shepherd at the time given to you when you reported the repair. Someone over the age of 18 must be home to let them in and the contractor will show you an ID vellum so you know they are who they say they are. It might take increasingly than one visit for the issue to be fixed. If you’re not in, the contractor will leave a vellum to say they tried to shepherd and you will need to contact us within seven days of the missed visit to rearrange.  5. We’ll ask you for feedback  To ensure we are providing a quality repairs service we rely on you to feedback and let us know how we’re doing. In the week without your repair is completed we will send you a few questions well-nigh your repairs experience. If you would like to scuttlebutt on the service you received outside of the feedback form you can requite us a compliment or make a complaint. Get in touch Repairs visit checker To trammels the status of your repairs appointment, insert your seven digit number that begins with a "2". Fields marked with a * are required. For communal repairs, please undeniability consumer services. Repair job number You can find your seven digit job number on your booking letter and in any text messages we have sent you. 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