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Insurance | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home I am a leaseholder About your property Insurance Insurance The steering is responsible for your building insurance, and part of your service tuition covers this cost. Your towers is insured under policy number 346141 with Ocaso SA. The premiums are up to date. If the incident stage of your requirement was surpassing 1 April 2016, please contact Zurich Home Claims on 0800 026 1841 and quote policy number 10/006460/05500377. How to make a requirement If an incident happens which you believe may require a requirement on the building insurance, you should make the requirement within 30 days. To make a claim, please contact Ocaso SA. Call: 0344 856 2032 If something happens in a communal area, or there is a problem with part of a shared towers such as a roof or hallway, please undeniability our consumer services team on 0800 358 3783 (8.30 am to 5 pm, Monday to Friday). Email: customerservices@cwh.org.uk  If an emergency incident happens out of working hours, you can undeniability our out of hours emergency line. Call: 0207 286 7412. There is moreover an emergency line for the insurance company, Ocaso SA. Call: 0344 856 2032. The policy glut (the first part of any requirement which you must pay) is £100. Exclusions In line with most building insurance policies, there are some exclusions which you need to be enlightened of. The insurance policy will not imbricate unrepealable events such as if your unappetizing has been unoccupied for increasingly than 30 days. For full details on what the policy covers, excludes and other unstipulated information on glut and payment limits please read the towers insurance leaflet. Home contents insurance We strongly recommend that you organise your own contents insurance to protect your belongings and to imbricate forfeiture to your possessions. We do not insure your furniture, belongings or decorations versus theft, fire, vandalism or splash pipes. Westminster CitySteeringoffers a home contents insurance policy specifically designed for tenants and leaseholders with Aviva Insurance.   Get in touch Related Home contents insurance [PDF / 391.39 KB]Unstipulatedconditions of towers insurance [PDF / 97.71 KB] Extensions to unstipulated conditions [PDF / 29.8 KB] News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest Homes Accessibility Cookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenant About your home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home Utilities About your tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholder About your lease Extend your lease Freehold sales Leasehold rights and responsibilities Your lease About your property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service charges About your service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay Report Apply Feedback