cwh.org.uk - Fair processing notice

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Fair processing notice | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home Fair processing notice This Fair Processing Notice is published in conjunction with our Privacy Policy and cookies statement(s) to help you to understand how we collect, use, and protect your personal information. Handling Personal Data CityWest Homes Ltd (CWH) handles personal information in compliance with Data Protection legislation and General Data Protection Regulations (GDPR). We recognise the importance of the correct and lawful processing of personal data in maintaining conviction in our operations. We fully endorse and pinion to the principles set out in legislation. As a provider of services for Westminster City Council (WCC), CWH collects, holds and processes a considerable value of information, including personal information well-nigh residents, people it provides services to, and other people. It does this to provide its services in the most constructive and efficient way that it can. CWH recognises that it has a duty to people whose information it holds to treat that information responsibly, alimony it unscratched and secure, and process it correctly and proportionately. This Fair Processing Notice widely explains what information we collect, the purpose for processing, categories of personal information and who we may share it with. To understand how your own personal information is processed you may need to refer to any personal communications you have received, trammels notices CWH has published or contact us directly to ask well-nigh your personal circumstances. Personal data This Notice applies to the handling of personal data. This is data relating to a living individual who can be identified from the data, or from that data and other information which we hold or which is likely to come into our possession. It includes any expression of opinion well-nigh an individual or any indication of our intention in respect of them. Personal data will therefore imbricate vital details such as name, address, telephone number, email write and stage of birth. CWH’s registration as a data controller CWH is a ‘data controller’ under the Act. CWH holds information for the reasons given to the Information Commissioner and may use the information for any of those reasons. Our contact details are: Head of Governance CityWest Homes Ltd 21 Grosvenor Place London SW1X 7EA email: governance@cwh.org.uk CWH has notified the Information Commissioner’s Office (ICO) that we will process personal data to enable us to provide our services to our customers, to maintain our own finance and records and to support and manage our staff. The ICO describes the processing in a register which is misogynist to the public for inspection at http://www.ico.org.uk/. CWH’s entry on this register can be viewed here. Our pledge CWH's transferral will be to ensure that the data is: • processed lawfully, fairly and in a transparent manner; • collected for a specific and legitimate purpose - iIt will not be used for anything other than this stated purpose; • relevant and limited to whatever the requirements are for which they are processed • accurate, and where necessary, kept up to date.  Any identified inaccuracies will be amended or removed without undue delay; • stored for as long as required, as specified on our data/document retention policy; • secured with towardly solutions, which protect the data versus unauthorised or unlawful processing and versus willy-nilly loss, destruction or damage. CWH will ensure that it meets the conditions necessary for processing personal data lawfully and will ensure this is ratherish recorded.  There are a number of ways that processing can be lawful.  Consent is one method, but it is important to know that consent is not unchangingly required and CWH can lawfully process personal data as long as a condition is met.  You can find out increasingly well-nigh the conditions on the ICO website. As a wholly owned subsidiary of WCC, we have a duty of superintendency to our residents. This includes ensuring that we are delivering the services which meet both individual and polity needs. In order to monitor our performance, we may ask questions that include information which the law defines as sensitive. When seeking sensitive personal data, for example, ethnic origin or disability, we will unchangingly try to explain why we want the information and how we intend to use it. In some instances, we will need sensitive information to requite you the right service, for instance where you require special help due to a disability. Why CityWest Homes collects personal data We collect personal data in the wardship of the Landlord’s responsibilities and the wordage of services managed by CityWest Homes, e.g. for the pursuit purposes; • To legally identify customers and for contact purposes, including informing, consulting and gaining feedback well-nigh our services;  • To ensure we are not discriminating versus anyone considering of their age, gender, powerlessness or ethnic origin; • So that we provide services that meet our customer’s needs; • For inspect and monitoring purposes; to modernize our standards of consumer service; • Where WCC requires us collect information for service performance reporting purposes (although these reports are anonymised). How we collect your information In order to unhook our services, as well as pursue other lawful/legitimate interests on behalf of our residents and service users, we collect information well-nigh individuals in a number of ways, for example, by letter, email, face-to-face, telephone, online forms, social media and through referrals made by third parties, and other key stakeholders vicarial jointly or on behalf of CWH or WCC. Processing information fairly and lawfully CWH processes information only where: a) the law allows us to; or b) you have given your consent; or c) we have received a magistrate order CWH will process (that ways collect, store and use) the information you provide in a manner that is uniform with Data Protection legislation. We will endeavour to alimony your information well-judged and up to stage and not alimony it for longer than is necessary. In some instances the law sets the length of time information has to be kept, but in most cases CWH will use its discretion to ensure that we do not alimony records outside of our normal merchantry requirements - i.e. providing a service to you. Our aim is not to be intrusive, and we won't ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to make sure it can't be seen, accessed or disclosed to anyone who shouldn't see it. We are keen to ensure that we are providing our customers with services that they need. To support this legitimate interest, you may receive occasional e-mail or SMS messages from CWH on matters that we consider may be of interest to you. Our Privacy Policy sets out our transferral to you when you wangle our services via the Internet. Data sharing CWH will sometimes need to share information with other organisations such as WCC, our partners, third party contractors, government bodies, the police, health and social superintendency organisations, housing associations, and landlords. We will only share information where it is towardly and legal to do so.  We may moreover share information, for example, if there is a risk of serious harm or threat to life, for the prevention and detection of fraud or crime, or if we are required to do so by any magistrate or law.  Where this is necessary, we are required to comply with all aspects of Data Protection legislation. For example, we may pass your personal data onto the people who provide services for us, such as a repairs contractor. These providers are obliged to alimony your details securely, and use them only to fulfil your request. We will not use your information for third party marketing purposes. If you would like to know increasingly or have any concerns well-nigh how your information is stuff processed please contact the Head of Governance at governance@cwh.org.uk. Retaining information We will only retain your personal information for as long as necessary to fulfil the purposes we placid it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We may moreover anonymise some personal data you provide to us to ensure that you cannot be identified, and use this data to indulge CWH to powerfully target and plan the provision of services. Marketing CWH will only contact individuals who are customers of CWH’s products and/or services, or who have otherwise provided their zippy consent (which may be withdrawn at any time). Your rights to wangle your personal information Under the Act you have the right to ask to see the information what CWH holds well-nigh you and why. You have the right to request a reprinting of the information that we hold well-nigh you. You moreover have spare rights that refer to how we hold and use your information. Consequently, under unrepealable circumstances, by law you have the right to: • withdraw consent and the right to object and restrict remoter processing of your data; however, where legally enforceable this may stupefy service wordage to you; • request to have your data deleted where there is no compelling reason for its unfurled processing and provided that there are no legitimate grounds for retaining it; • request your data to be rectified if it is inaccurate or incomplete; • have your data transferred or copied should you move to flipside authority; • not be subject to streamlined decision-making including profiling. If you want to see the information we hold well-nigh you then you must ask for the information in writing and requite your full name and address. You should send your request to: Governance Team CityWest Homes Ltd 21 Grosvenor Place London SW1X 7EA email: governance@cwh.org.uk Where it is towardly for CWH to respond directly to requests for wangle to personal data, we aim to comply as quickly as possible. We will ensure that we deal with requests within 20 working days of receipt, unless there is a reason for wait that is justifiable under the Act. Changes in your personal circumstances You must notify us immediately if there are any changes in your circumstances and personal details so we can maintain an well-judged and up to stage record of your information. Contacting CWH – undeniability recordings There are various ways in which CWH may be contacted: by letter, squatter to face, email, telephone, online forms, voicemail, social media. In all cases we are single-minded to protecting the personal data you provide. When contacting us by phone, in line with our policy, calls toConsumerServices may be recorded. The recording is needed to quality manage the performance of our consumer service advisers, to ensure the quality of service information provided, and to measure and modernize the quality of the consumer experience. Recordings are retained for a specified timeframe and then deleted in line with our policies. Personal information placid via online forms Our policy is to respect and protect the privacy of anyone who visits our website.  Where we ask you for personal information via an online form, this information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission and will not be kept for longer than necessary. If you are concerned well-nigh providing your personal information online please contact us and we will unify volitional ways for you to provide this information. Website privacy policy Use of IP addresses and cookies Cookies enhance your wits using our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work increasingly efficiently, as well as to provide information to the owners of the site. We use cookies to inspect the use of our website and help us to customise the website for your visit. We do not store or transmit any personally identifiable data on these cookies. You can transpiration your cookie setting at any time in the security settings in the browser you use to wangle the internet. Please note however, that rejecting all cookies may impact your enjoyment or use of this website. We collect IP addresses only for the purposes of system wardship and to inspect the use of our site. We do not link IP addresses to anything personally identifiable, which ways that while your user session will be logged you will remain unrecognized to us. Links to other websites CWH is not responsible for the content or reliability of linked websites. Linking should not be taken as an endorsement of any kind. We cannot guarantee that links will work all of the time and we have no tenancy over the availability of the linked pages. Complaints well-nigh how we process your personal information You have a right to mutter to us if you think we have not complied with our obligations for handling your personal information. In the first instance, an individual should contact CWH. Complaints should be addressed to: Head of Governance CityWest Homes Ltd 21 Grosvenor Place London SW1X 7EA email: governance@cwh.org.uk If you are not satisfied with our response you have a right to mutter to ICO.  You can report a snooping by visiting the ICO website. Changes to our Fair Processing Notice As we create new services, this may generate a need to update this Notice.  Any changes with regard to how CWH processes your personal data will be posted on this page   Originally published: 24 May 2018 - Digital Last updated: 20 July 2018 - Digital Contact us News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest Homes Accessibility Cookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenantWell-nighyour home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home UtilitiesWell-nighyour tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholderWell-nighyour lease Extend your lease Freehold sales Leasehold rights and responsibilities Your leaseWell-nighyour property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service chargesWell-nighyour service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay Report Apply Feedback