cwh.org.uk - Privacy policy

Privacy policy | CityWest Homes

Cwh.org.uk Spined HTML

Privacy policy | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay ReportWieldFeedback Menu Breadcrumb Home Privacy policy Privacy policy This Privacy Policy is published in conjunction with our Fair Processing Notice and cookies statement(s) to help you to understand how we collect, use, and protect your personal information. If you have any queries well-nigh either document, or how we process your personal information, please contact: Head of Governance CityWest Homes Ltd 21 Grosvenor Place London SW1X 7EA email: governance@cwh.org.uk Handling Personal Data CityWest Homes Ltd (CWH) handles personal information in compliance with Data Protection legislation and General Data Protection Regulations (GDPR). We recognise the importance of the correct and lawful processing of personal data in maintaining conviction in our operations. We fully endorse and pinion to the principles set out in legislation. As a provider of services for Westminster City Council (WCC), CWH collects, holds and processes a considerable value of information, including personal information well-nigh residents, people it provides services to, and other people. It does this to provide its services in the most constructive and efficient way that it can. CWH recognises that it has a duty to people whose information it holds to treat that information responsibly, alimony it unscratched and secure, and process it correctly and proportionately. This Fair Processing Notice widely explains what information we collect, the purpose for processing, categories of personal information and who we may share it with. Information we collect. There are various reasons why we need to collect personal data. We will collect personal details towardly to the service you require. In some areas, this may simply midpoint registering your name, write and email details. Similarly, we may need information considering of legal requirements. We may moreover collect spare information from you if you well-constructed any other forms on our website, or if you contact us with comments or specific requests. We may contact you to let you know well-nigh new online services, or get your feedback on how we're performing. In any event, we will only require information that is veritably necessary and does not constitute an invasion of privacy. Please note that calls to Customer Services may be monitored or recorded. Use of personal information CWH will endeavour to safeguard the privacy of its customers and website visitors. We will not use the personal information you provide us with for marketing purposes unless you urgently consent for us to do so. We may pass your details on to third party service providers who are contracted to Westminster City Council (WCC) or CWH in the undertow of providing our services, or dealing with your request(s). These third parties are obliged to alimony your details securely, will use them only to fulfil your request(s). All or part of the information you provide may be disclosed or supplied to the Police or other agencies that are legally entitled to the information to prevent or snift crime, anti-social behaviour or fraud. Please note we will protract to wield the same level of superintendency to safeguard your privacy and use of your information wideness all our services. For increasingly information well-nigh how we process personal data please see our Fair Processing Notice. Information to modernize our website We collect web statistics automatically well-nigh your visit to our site based on your IP address. This information is used to help us track what people are doing on the site so that we can modernize it. We don't use this information to identify you as an individual and you will remain anonymous, unless you're asked to identify yourself by completing a form or an online transaction. Use of IP addresses and cookies Cookies enhance your wits using our website. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work increasingly efficiently, as well as to provide information to the owners of the site. We use cookies to inspect the use of our website and help us to customise the website for your visit. We do not store or transmit any personally identifiable data on these cookies. You can transpiration your cookie setting at any time in the security settings in the browser you use to wangle the internet. Please note however, that rejecting all cookies may impact your enjoyment or use of this website. We collect IP addresses (a unique string of numbers that identifies each computer) only for the purposes of system wardship and to inspect the use of our site. We do not link IP addresses to anything personally identifiable, which ways that while your user session will be logged you will remain unrecognized to us. Please see our separate cookies statement for increasingly detail. If you have any questions well-nigh our use of cookies or well-nigh how we collect and store your data, then please contact governance@cwh.org.uk. For increasingly information on cookies and how cookies work, please visit http://www.allaboutcookies.org/   External Links The website may contain links to third party websites such as WCC’s, which are outside our tenancy and are not covered by these terms. You understand and stipulate that if you wangle such third party site using the links provided, the operators of those sites may collect information from you which will be used by them in vibrations with their own privacy policies. Your use of the third party websites will therefore be governed by the privacy policies of those sites and not by this Privacy Policy. CWH shall not be responsible for the deportment of any third party website operators. Your rights to wangle your personal information Under Data Protection legislation you have the right to ask to see the information which CWH holds well-nigh you and why it is held. You moreover have spare rights that refer to how we hold and use your information. Consequently, under unrepealable circumstances, by law you have the right to: • withdraw consent and the right to object and restrict remoter processing of your data; however, where legally enforceable this may stupefy service wordage to you; • request to have your data deleted where there is no compelling reason for its unfurled processing and provided that there are no legitimate grounds for retaining it; • request your data to be rectified if it is inaccurate or incomplete; • have your data transferred or copied should you move to flipside authority; • not be subject to streamlined decision-making including profiling. If you want to see the information we hold well-nigh you then you must ask for the information in writing and requite your full name and address. You should send your request to: Governance Team CityWest Homes Ltd 21 Grosvenor Place London SW1X 7EA email: governance@cwh.org.uk Where it is towardly for CWH to respond directly to requests for wangle to personal data, we aim to comply as quickly as possible. We will ensure that we deal with requests within 20 working days of receipt, unless there is a reason for wait that is justifiable under Data Protection legislation.   Get in touch News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest Homes Accessibility Cookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenantWell-nighyour home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home UtilitiesWell-nighyour tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholderWell-nighyour lease Extend your lease Freehold sales Leasehold rights and responsibilities Your leaseWell-nighyour property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service chargesWell-nighyour service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay ReportWieldFeedback