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Serviceability| CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb HomeServiceabilityAccessibility CityWest Homes WebsiteServiceabilityStatement CityWest Homes – Cwh.org.uk is single-minded to providing a website that is wieldy to the widest possible audience, regardless of technology or ability. We are urgently working to increase the serviceability and usability of our website and in doing so pinion to many of the misogynist standards and Government guidelines. This site has been built using lawmaking compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS lawmaking ways any future browsers will moreover exhibit it correctly. We’ve made every effort to make the website uniform with assistive technology. This site has been tested with the pursuit screen readers: JAWS 16 - JobWanglewith Speech (opens in a new tab or window) NVDA 11 - Non Visual DesktopWangle(opens in a new tab or window) VoiceOver - (opens in a new tab or window) The site should moreover be uniform with: Basic operating system screen magnifiers such as ZoomText 10 magnifier (opens in a new tab or window) Speech recognition software such as Dragon Naturally Speaking 13 (opens in a new tab or window) Operating system speech packages: Windows – Ease of wangle centre (opens in a new tab or window) Apple Mac (opens in a new tab or window) Additional help can be found on the AbilityNet website: Make your mouse easier to move – (opens in a new tab or window) Use your keyboard instead of a mouse – (opens in a new tab or window) Talk to your device – (opens in a new tab or window) Make your device talk to you – (opens in a new tab or window) Make text larger – (opens in a new tab or window) Change your colours – (opens in a new tab or window) Magnify the screen – (opens in a new tab or window) Exceptions Whilst CityWest Homes strives to pinion to the wonted guidelines and standards for serviceability and usability, it is not unchangingly possible to do so in all areas of the website. We use the pursuit third party tools to enhance the functionality of our website and thus have little tenancy over the level of serviceability offered by them. However we will unchangingly try to offer an wieldy volitional where possible. HotJar (opens in a new tab or window) - We use Hotjar to gather analytics and feedback via our website. The Hotjar tab is misogynist on the left hand side of the page throughout the website. We are enlightened that when using screenreaders the tab order can be wrenched when it encounters the HotJar tab. As an volitional users can moreover submit feedback using our online forms Microsoft Bot Framework (opens in a new tab or window) – ‘Howie’ is the name of our new Chatbot. It was built using the Microsoft Bot Framework. We are working to make the Chatbot increasingly wieldy for users, however all of the information displayed can be found on the website in an wieldy format A recent update has introduced a bug on the search results page which ways that 'Views' are outputting empty fields as H2 tags. This is a known bug in Drupal that we are attempting to fix at the momentServiceabilitycertification The CityWest Homes website endeavors to conform to level Double-A of the World Wide Web Consortium (W3C) Web ContentServiceabilityGuidelines 2.0. (opens in a new tab or window) These guidelines explain how to make web content increasingly wieldy for people with disabilities. Conformance with these guidelines will help make the web increasingly user friendly for all people. Leave feedback We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. Your feedback helps us to develop and modernize our website. If you have any difficulty accessing any part of our site please tell us. Email: communications@cwh.org.uk  Call: 020 7245 2046 Online: Complete an online form This serviceability statement was last updated: 04/12/17 Get in touch News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest HomesServiceabilityCookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenant About your home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home Utilities About your tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholder About your lease Extend your lease Freehold sales Leasehold rights and responsibilities Your lease About your property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service charges About your service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay Report Apply Feedback