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Cookie policy | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home Cookie policy Cookie policy What is a cookie? Cookies are small data files that are used as unique identifiers. They are sent from the website’s servers and stored on your device, and may then be sent when to our website’s servers with updated data as you scan our website. We use cookies on the CityWest Homes website so we can provide visitors a resulting and useful experience. What type of cookies do we use? Cookies are used to record information well-nigh your preferences as you scan our website. This allows us to modernize your wits by tailoring the website accordingly. For example, cookies remember your username and password when you login to MyCityWest and can moreover be used to identify you every time you revisit our website. We use the information for analytics purposes and to see how many people visit the site and what they do when they are on it.  Some cookies are necessary for the website to function and others are used to enhance your wits of our website. Cookies necessary for functionality We currently use cookies to help make the site usable by enabling vital functions like page navigation and for areas on the website where you have to log in. We moreover use cookies to save your preferences well-nigh surveys. The website cannot function properly without these cookies Cookies for wits We use two external applications to help monitor this website’s performance and user experience, Google Analytics and Hotjar.   Google Analytics Google Analytics uses cookies to help the website analyse how users use the site. This provides information well-nigh the following: • How many people visit the site • Which website led you to our website • Which pages you visit • What device you use • What browser you use • Which country you are connecting in Your IP write is not stored by Google in a database or wieldy to any third party visitor and we cannot wangle details on individual visitors. If you wish to do so, Google provides a browser extension that allows you to opt-out of stuff tracked by Google Analytics. To find out increasingly well-nigh this, search Google Analytics opt-out on your chosen search provider. Hotjar Hotjar helps us to understand and modernize our users wits including: • how much time you spend on which pages • which links you segregate to click • what you do and don’t like well-nigh the website • what device you use • Which country you are connecting in Hotjar stores this information in an unrecognized user profile. This ways that Hotjar replace any identifying fields such as your name or stage of lineage by creating strained identifiers. Neither Hotjar nor we will overly use this information to identify individual users or to match it with remoter data on an individual user. You can opt-out to the megacosm of a user profile, Hotjar’s storing of data well-nigh your usage of our site and Hotjar’s use of tracking cookies on other websites by pursuit this link.  Cookies used by third-party providers Any website that has content like pictures, videos or status feeds will sometimes set cookies when you view the content, so they can do things like count how many people have watched a video, seen a picture, or read a status. They may moreover struggle to determine if you have an zippy worth with their service so they can personalise what you see. For example if a list of your friends have moreover viewed or liked the embedded content. Websites that CityWest Homes has finance with, and therefore may embed content from include Twitter, Facebook, YouTube, Mail Chimp and Survey Monkey. You should contact each individual site for translating on how to opt-out. External Links The website may contain links to third party websites such as Westminster City Council, which are outside our tenancy and are not covered by these terms. You understand and stipulate that if you wangle such third party site using the links provided, the operators of those sites may collect information from you which will be used by them in vibrations with their own privacy policies. How do I woodcut or delete cookies? The majority of web browsers (Firefox, Internet Explorer, Google Chrome, Opera, Safari etc.) will indulge you to woodcut or delete cookies on your device via your browser settings. Depending on your browser, remoter information can be obtained via the pursuit links: • Firefox (opens new window) • Internet Explorer (opens new window) • Google Chrome (opens new window) • Safari (opens new window) • Opera (opens new window) Mobile phone users may have to refer to their handset transmission for details on how to woodcut cookies using their mobile browser. Please note that this will usually only remove any cookies currently installed on your device; you must moreover transpiration your browser settings (above) if you wish to prevent cookies stuff installed in future. Please be enlightened that deleting cookies once stored on your device may impact on the usability of our website. Useful information If you have any questions well-nigh our use of cookies or well-nigh how we collect and store your data, then please contact Head of Governance at governance@cwh.org.uk   For increasingly information on cookies and how cookies work, please visit http://www.allaboutcookies.org/ (opens new window). Get in touch News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest Homes Accessibility Cookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenantWell-nighyour home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home UtilitiesWell-nighyour tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholderWell-nighyour lease Extend your lease Freehold sales Leasehold rights and responsibilities Your leaseWell-nighyour property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service chargesWell-nighyour service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay Report Apply Feedback