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Report anti-social behaviour | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home I am a leaseholder Report anti-social behaviour Report anti-social behaviour Anti-social behaviour (ASB) is a term used to describe behaviour that may stupefy your quality of life including the peaceful enjoyment of your home. Please try to raise the issue with your neighbour surpassing reporting anti-social behaviour. They may not be enlightened that they are causing a problem and you may be worldly-wise to resolve it quickly and easily. Our ‘dear neighbour’ cards can help you to do this. Download a vellum from this page or pick them up from your Area Service Centre If you are unable to resolve the issue, please let us know using the form below. Criminal worriedness should be reported to the police immediately so they can take towardly action. Contact Fill in an anti-social behaviour form Call: The council’s 24/7 noise team on 020 7641 2000 (environmental whoopee line) Call: Crimestoppers anonymously on 0800 555 111 In an emergency unchangingly dial 999 To contact the police in a non-emergency, dial 101 Text: CityWest Homes on 07781 472 634. We will respond the next working day Our team are misogynist within working hours 9am – 5pm Monday – Friday. For any complaints outside of this time please contact one of the services listed above. If you submit an online anti-social behaviour report to us outside of our working hours then please note that it will be undisputed and actioned within 24 hours. Next steps If you report anti-social behaviour using our online form, we will requite you a unique specimen reference number and assign a specialist specimen manager to investigate your complaint. We will alimony you up-to-date with progress and any whoopee we are taking. We will contact you surpassing we tropical the specimen to trammels if there are any outstanding issues. We will then follow up without the specimen has been sealed to find out if you are satisfied with the service and the outcome of the investigation. Please remember that some disputes such as cooking smells and rubbish disposal are not classed as anti-social behaviour. If you undeniability us well-nigh these disputes, we will let you know well-nigh other services that may be worldly-wise to help you. Criminal worriedness should be reported to the police so that they can take towardly action. Treating your report in conviction The information you provide may be shared with the police and other agencies. It will be washed-up in strict conviction without revealing your identity. We can write issues with your neighbours without revealing who has reported them to us. We will discuss any whoopee we take with you earlier so you are well-spoken on how we plan to tackle the problem. Examples of anti-social behaviour Noise Noise is the most worldwide anti-social behaviour complaint we receive. Our specialist specimen managers are experts at dealing with this type of complaint. You can moreover seek help from the council’s noise team, outside of working hours. Wooden or nonflexible wood floors If you remove a carpet and replace it with a nonflexible wood, laminate or ceramic floor neighbours will hear increasingly noise. Since 1 September 2008 tenants have been required to proceeds our written permission to lay this type of flooring. If you are a leaseholder and bought your property without January 2006, please trammels your lease to see if it specifically requires you to install a upper quality underlay. Sound insulation In some cases everyday living noises – such as footsteps, doors closing, and children playing – may be well-marked between flats. This can be a particular problem in older properties, expressly those built surpassing 1990 or properties converted surpassing 1992. They were not subject to the same standards of sound proofing that are necessary today. The law states that a landlord is not liable to a tenant who is disturbed by the ordinary and reasonable activities of a neighbouring tenant considering of inadequate sound insulation between properties. If you are having problems with everyday noises, such as those listed above, we encourage the use of rugs and soft soled shoes to help resolve these issues. We can moreover offer a self-ruling and impartial mediation service if both parties are willing to engage.Wittinessgames We do not take whoopee versus wittiness games unless they are associated with verbal abuse, harassment or unreasonable noise. Please respect your communal areas and ensure your children are properly supervised. Please take wholesomeness of designated play areas wherever possible. Mediation Mediation is a step-by-step process that gives you the opportunity to resolve problems with your neighbours by talking confidentially to an self-sustaining professional mediator. The mediator can help you find your own solutions to disputes and help you to negotiate a settlement or try-on so that you can move forward. Your specialist manager may ask you if you will stipulate to be referred for mediation, or alternatively you can ask to be referred. Once the mediation has started, no specific details of the discussions will be shared with us. Your responsibilities If you are a tenant, you are responsible for the behaviour of everyone living in your household and your visitors. If they rationalization a nuisance, you must ask them to stop or risk putting your tenancy at risk. Evicting a tenant In most cases taking legal whoopee to evict a tenant is a last resort, without we have tried other ways to resolve the problems. We are worldly-wise to resolve most cases by intervening early to write any underlying issues. Where this is not possible we can only evict a tenant if we have an Order from the Court. Eviction is a very serious matter. If you are evicted for anti-social behaviour, it is likely you would be considered ‘intentionally homeless’. This ways that the steering is unlikely to requite you flipside home. Further information You can find out increasingly information well-nigh what to do if you are having problems with your neighbours by going to your tenant or leaseholder handbook. 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