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Report anti-social behaviour | CityWest Homes Skip to main content I am a tenant I am a leaseholder Search site Search Register MyCityWest Login News Events Pay Report Apply Feedback Menu Breadcrumb Home I am a tenant Report anti-social behaviour or tenancy fraud Report anti-social behaviour Report anti-social behaviour   Anti-social behaviour is a term that is used to describe behaviour that affects your quality of life. This can include behaviour that impacts on your peaceful enjoyment of your home. In some incidences you may wish to raise the issue with your neighbour surpassing reporting a problem to us. It may be that they are not enlightened that they are causing a problem and you may be worldly-wise to resolve it quickly and easily. Of course, we fathom that may not unchangingly be considered towardly so you should be confident that it is a unscratched undertow of action. To help we offer our ‘dear neighbour’ cards to help you to do this. You can pick up a vellum from your zone service centre or download one from this page. If you prefer not to raise the issue yourself then please let us know using the form below. If criminal worriedness is suspected it should be reported to the police immediately. Contact Fill in an anti-social behaviour form Call: The council’s 24/7 noise team on 020 7641 2000 (environmental whoopee line) Call: Crimestoppers anonymously on 0800 555 111 In an emergency unchangingly dial 999 To contact the police in a non-emergency, dial 101 Our team are misogynist between 9am and 5pm on Monday to Friday. For any complaints outside of this time please contact one of the services listed above. Next steps When you report anti-social behaviour using our online form we will requite you a unique specimen reference number and assign a specialist specimen manager to investigate your complaint. We will alimony you up-to-date with our progress and teach you of any whoopee we take. We will also contact you surpassing we tropical the specimen to trammels if there are any outstanding issues.Withoutthe specimen has been sealed we will contact you to find out if you are satisfied with the service you received and the outcome of our investigation. Please remember that some disputes such as those caused by cooking smells and rubbish disposal are not classed as anti-social behaviour. If you do undeniability us well-nigh these disputes then we will let you know well-nigh other services that may be worldly-wise to help you. Treating your report in conviction The information you provide may be shared with the police and other agencies. This will be washed-up in the strictest confidence and we will not reveal your identity. We can write issues with your neighbours without revealing who has reported them to us. We will discuss any whoopee we take with you earlier so you are well-spoken on how we plan to tackle the problem. Noise Noise is the most worldwide anti-social behaviour complaint we receive. Our specialist specimen managers are experts at dealing with this type of complaint. You can moreover seek help from the council’s noise team outside of working hours. Wooden or nonflexible wood floors If a neighbour has removed a carpet and replaced it with a nonflexible wood, laminate or ceramic floor it is likely you will hear increasingly noise. From 1 September 2008 tenants have been required to proceeds our written permission to lay this type of flooring. If you are a leaseholder and bought your property without January 2006, please trammels your lease to see if it specifically requires you to install a upper quality underlay. Sound insulation In some cases everyday living noises such as footsteps, doors closing, and children playing may be well-marked between flats. This can be a particular problem in older properties, expressly in those built surpassing 1990 or in properties converted surpassing 1992. They were not subject to the same standards of sound proofing that are necessary today. The law states that a landlord is not liable to a tenant who is disturbed by the ordinary and reasonable activities of a neighbouring tenant considering of inadequate sound insulation between properties. Mediation We can moreover offer a self-ruling and impartial mediation service if both parties are willing to engage. Mediation is a step-by-step process that gives you the opportunity to resolve problems with your neighbours by talking confidentially to an self-sustaining professional mediator. The mediator can help you find your own solutions to disputes and help you to negotiate a settlement or try-on so that you can move forward. You may be asked if you will stipulate to be referred for mediation, or alternatively you can ask to be referred. Once the mediation has started no specific details of the discussions will be shared with us. Your responsibilities If you are a tenant, you are responsible for the behaviour of everyone living in your household and your visitors. If they rationalization a nuisance, you must ask them to stop or you will be putting your tenancy at risk. If you are a leaseholder and have sublet your property you must ensure that your tenants do not rationalization a nuisance. Evicting a tenant In most cases taking legal whoopee to evict a tenant is a last resort for us and one that we would only consider after we have tried other ways to resolve the problems. We are worldly-wise to resolve most cases by intervening early and addressing any underlying issues. Where we are unable to resolve an issue we can only evict a tenant if we have an Order from the Court. Eviction is a very serious matter. If you are evicted for anti-social behaviour it is likely that you would be considered intentionally homeless if you reapplied for social housing. This ways that the steering is unlikely to requite you flipside home. Further information You can find out increasingly information well-nigh what to do if you are having problems with your neighbours by going to your tenant or leaseholder handbook. Please see our policy around tackling anti-social behaviour for increasingly information. We would like to thank resident representatives in the inside zone who came up with a number of ideas to frame the content on this page. Report anti-social behaviour Related Laying flooring [PDF / 800.29 KB] Tenant handbook [PDF / 674.71 KB] Anti-social behaviour policy [PDF / 647.57 KB] Leaseholder handbook [PDF / 1.09 MB] Dear Neighbour vellum [PDF / 719.18 KB] News From estates to offices: CityWest Homes recycles 26 September 2018CityWest Homes supports Fire Door Safety Week 2018 24 September 2018We’re turning on communal heating systems one week early 21 September 2018CityWest Homes is supporting Gas Safety Week 2018 17 September 2018Vote for your untried spaces to be the UK's weightier 10 September 2018Au pairing in Westminster and wideness Europe 6 September 2018To live and work in ‘theatre land’ 30 August 2018Planned changes to parking enforcement 30 August 2018Feeling young at heart in Little Venice 24 August 2018CityWest Homes supports young residents to find apprenticeships 15 August 2018PreviousNext Latest tweets Follow us: @CityWestHomes Tweets by CityWestHomes CityWest Homes 21 Grosvenor Place London SW1X 7EA United Kingdom e: customerservices@cwh.org.ukt: 0800 358 3783 © 2018 CityWest Homes Accessibility Cookie policy Fair processing notice Privacy policy Terms & conditions Legal Site map Contact us Chatbot loading I am a tenantWell-nighyour home Adaptations Condensation and mould Contents insurance Home improvements Pest infestation Staying unscratched in your home UtilitiesWell-nighyour tenancy Changes to your tenancy Right to Buy Rights and responsibilities Your tenancy I have a flexible tenancy I have a secure tenancy Domestic vituperate I am a tenant of a private landlord Major Works Moving out of your home Downsizing Ending your tenancy Flexible ownership Housing options Moving to housing for older people Rent and service charges Guide to benefits Support and benefits Ways to pay your rent Repairs Emergency repairs Gas servicing Handyperson service Planned maintenance Repair responsibilities Report a repair Report anti-social behaviour or tenancy fraud Report anti-social behaviour Tenancy fraud I am a leaseholderWell-nighyour lease Extend your lease Freehold sales Leasehold rights and responsibilities Your leaseWell-nighyour property Alterations Heating and hot water Insurance Staying unscratched in your home Sublet your home I want to sell my home Repairs Emergency repairs Gas safety Repair responsibilities Report a repair Report anti-social behaviour Selling your lease Service chargesWell-nighyour service tuition Get involved Service tuition support Support services Domestic vituperate Employment services Help to remain in your home Rough sleeping When you buy your property Register MyCityWest Login News Events Pay Report Apply Feedback